Intelligent Business Solutions: Eliminate Operational Uncertainty

IBS Support

24/7 Support

Service Collaboration

Intelligent Business Solutions’ approach to service is a collaborative environment where both parties strive for excellence:

– We manage and account to each other for performance excellence
– Communicate openly about major concerns, issues or opportunities
– Learn, develop and seek to achieve full potential
– Provide timely service while implementing a robust internal quality control process
– Demonstrate a systematic approach to seeking customer feedback
– Involve customers in service delivery and act on feedback
– Continually involve customers in the design, delivery, monitoring and evaluation of matters relating to the improvement process
– Act in good faith to support achievement of key objectives

Intelligent Business Solutions offers 24/7 support to clinical staff, data managers and IT staff either by email, customer portal or telephone.

Customer Portal

Intelligent Business Solutions Customer Portal is a convenient secure web-based solution to monitor your day-to-day business activity with IBS.  Key features include the following:
-creating support tickets
-reviewing open tickets
-updating open support tickets
-accessing your company’s reports.